Meet Our Thought Leaders
The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.
MaryAnn is a pioneer for customer experience (CX) in the public sector, with 26 years of federal and private sector experience in customer service & customer experience strategy, and directing…learn more
Doug Taylor has over 25 years of experience leading Training and Performance Improvement organizations in a variety of industries. One of the skills that differentiates Doug from other leaders in the…learn more
John Loughlin brings nearly 30 years of proven experience in financial services operations, internal audit, organizational risk management, quality assurance and customer experience to HighPoint. As the Senior Director of…learn more
As Chief Growth Officer, Cal Shintani leads the development and execution of HighPoint’s growth strategy. He oversees integrated activities including business development, capture, marketing, and mergers and acquisitions.Cal brings more…learn more