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Resource Center

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See how HighPoint helps our clients to transform their citizens’ experiences and take their customer service to a new level.

The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.

Recent Publications

Here’s What Feds Can Learn About CX from Local Government

First, they don’t have to start from scratch. Federal government agencies are working to meet citizen service goals set out…

Digitization brings changes to CSR training

Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to information as well as the…

New Guidance Gives Federal Agencies a Clear Roadmap to Delivering Great Customer Experiences

By Cal Shintani, Chief Growth Officer at HighPoint Global While the federal government hasn’t traditionally been a leader in delivering…